Frequently Asked Questions

A Smart Neighborhood is a community of homes, designed in partnership with Alabama Power, to give homeowners more control over their home and energy use by incorporating energy-efficient appliances, connected devices, innovative security systems and more home automation.

Visit the homepage of this site and click on the specific Smart Neighborhood you’re interested in to learn more. You can also find your Smart Neighborhood listed under our “Communities” tab.

No. Each home is built with Smart Neighborhood features, but they may differ in style and offerings based on the individual builder’s and/or community’s design plans.

Smart homes are all about convenience, and we want to make it as easy as possible for you to get set up. We will conduct a personal on-site orientation to help you set up your smart home and provide you with a guide that explains your smart home features. Additionally, you will be given online and phone support if you have questions about your smart home devices and appliances.

Plug-in electric vehicles are environmentally friendly and can save you in fuel costs. In addition, EV drivers who are also Alabama Power customers can enjoy a discounted rate on their power usage during the EV charging period of 9 p.m. to 5 a.m. Go here to learn more.
The components of your smart home have been carefully selected for durability and performance. As such, they are covered by manufacturer’s warranties. In the event that a device breaks, please call Chorus SmartSecure at 205-978-1234 or email them at [email protected]. Chorus SmartSecure will schedule an appointment to assess the damage and determine the most appropriate path for a replacement.

We would love to partner with you. Fill out this form, and one of our Smart Neighborhood program representatives will reach out to you.