Get to know your Smart Neighborhood home
Your home is filled with the latest and greatest appliances and connected technology. We’re here to help make sure you’re getting the most from it with our helpful resources, education on your home’s energy efficiency features and frequently asked questions.
Energy Efficiency Features
Features of Your Home
Due to the connectivity of all the appliances in your Smart Neighborhood home, you have the ability to control them outside of peak times, even when you are not home.
- Paperless billing: a convenient way to get your energy bills each month through your email.
- Budget Billing: plan your energy expenses and spread your costs over 12 months with Budget Billing, upon eligibility. Budget Billing is a free service that averages the highs and lows of your electric bills by giving you an average price to pay each month. You pay the same amount in the end, but with Budget Billing it is levelized. Note that your Budget Billing amount may change over time as your average usage increases or decreases.
- Auto-pay (Electronic funds transfer (EFT) – hassle-free bill-paying: we’ll do the work with automatic deductions from your checking account.
Please give us a call if you have any billing issues, to report an outage, or if you have questions about the Smart Neighborhood homeowner portal. We would be happy to help.
- Smart Neighborhood™ by Alabama Power is a state-of-the-art community of 62 homes featuring emerging energy-efficient technologies, materials and appliances, all connected to a community-scale microgrid.
- Smart Neighborhood is a research and demonstration project where performance data and energy usage will be gathered from the homes’ innovative features and analyzed to provide insight into how homes can be built and function more efficiently.
- Information from the HVAC systems, heat pump water heaters and other technologies will help Alabama Power determine which programs and services can provide new, creative energy solutions for customers.
- The energy for Smart Neighborhood is provided by the existing electric grid, and a community-scale microgrid composed of solar panels, battery storage and backup generation. The microgrid has the capability to generate more than 600,000 kilowatt hours of energy annually, enough to power the neighborhood and support the existing electric grid.
- The mix of renewable energy generation sources, like solar panels, and the ability to interact with each home’s HVAC systems and water heater makes this a state-of-the-art project. Alabama Power operates the microgrid and utilizes specific assets of the microgrid for demonstration purposes to see how it works most efficiently.
- Major parts of the microgrid include a 330 kWh AC solar array, around 600 kWh of battery storage and 400 kWh of natural gas backup generation, which will serve as another source for reliability and grid support.
- Information and data collected from the microgrid will provide Alabama Power with valuable operational experience as the company evaluates microgrid technology. Data from Smart Neighborhood will be collected for two years.
Signature Homes will be happy to help you with the following:
- Water Heater
- General feedback
Periodically, Reynolds Landing homeowners will receive invitations to participate in surveys geared toward learning more about how residents use their Smart Neighborhood home, their understanding of various features of the home and their opinion regarding these features and their usage. We welcome feedback from homeowners to better understand how these features can improve home building and functionality to make people’s lives easier. In addition to the data collected, survey feedback from homeowners will provide information about the HVAC systems, heat pump water heaters and other technologies which will help Alabama Power determine which programs and services can provide new, creative energy solutions for customers.
Alabama Power, in conjunction with Signature Homes, will provide opportunities for homeowners to learn more about their home, the features within it, and how they can make the most of the innovative technologies. Through on-site visits and demonstrations at Alabama Power’s Idea Home, as well as various other community get-togethers, homeowners will have the opportunity to engage with experts from Alabama Power to ask questions, learn about their home and share their thoughts.
- You can adjust your comfort preferences anytime by going through the Smart Neighborhood Connect portal.
- Day-to-day preferences are managed via the system applications (Carrier and Rheem).
- The web portal manages comfort preferences for the community research.
Special gift codes to be used on smartneighbor.com could be offered to you periodically. This ecommerce site has a collection just for Smart Neighborhood- Reynolds Landing home owners. These codes are specific to the homeowner. The Reynolds Landing collection has been created to enhance the connected lifestyle, while remaining compatible with the features in your home. Please be mindful of gift code expiration dates, and also note that codes cannot be combined, and no refund can be given for unused portions of the gift code amount.
Data collection began when the original homeowner moved in, and lasts for the first two-years in the home.
- You should only be contacted by Alabama Power regarding surveys, special events around Reynolds Landing, or to share information about your Smart Neighborhood home.
- You will not receive unsolicited contacts from Alabama Power, and the company will not contact you in person or by phone regarding your power bill. If someone does reach out to you about your power bill, please hang up and call the Alabama Power Customer Service Center at 1-800-245-2244 to report the caller.
- Other ways to protect yourself from scams:
- Alabama Power employees will never come to your door and demand an immediate payment.
- No employee will ever call and ask you for bank information or a credit card number.
- Any Alabama Power employee who comes to your door for any reason will have company identification that he or she will gladly show. If you have any questions about whether the person works for Alabama Power, call 1-888-430-5787 and do not let the person inside your home until you receive proper verification.
- Scammers sometimes claim they represent a public agency or government office offering grants that can pay your Alabama Power or other utility bill. Never provide anyone making this claim your credit card information, your Alabama Power Company bill information or account number, or any personal banking information. If someone makes this claim, call Alabama Power or your local police department to report it.
Please refer to your Homeowners Participation agreement for more information on changing out features.
To report an outage, visit AlabamaPower.com or call 1-800-245-2244. Even though the neighborhood is connected to both the microgrid and the existing electric grid, reliability issues could occur like any other neighborhood. Our promise is that whatever the issue may be, we will work as safely and quickly as possible to restore power. Visit our Outage & Storm Center to learn more about how we provide reliable service.
Please contact Vivint, 18 months after your service period begins, to let them know if you will be continuing with their service or not, after the 24-month period.
If you choose to continue, Vivint will need to gather billing information to establish a new agreement, with a current agreed upon rate.
If you choose not to continue, please inform Vivint at that time so they can turn off your service at the end of the 24-month period. You will be able to keep the equipment, as that has already been paid for.
The In-home Technologies (e.g., water heater, HVAC unit, sensor equipment, etc.) must remain with the home and shall not be removed or disconnected. Additionally, you agree not to replace the original In-Home Technologies during the original Project Period unless they cease to be operational or present a safety issues. IF you intend to replace the initial In-Home Technologies, you should notify us immediately. Therefore, you should not be intending to take any of the technologies with you to your new home, nor replacing them prior to selling the home. More information can be found in your Homeowner Agreement Technology Stays with the Home (Section 9).
To the extent you sell the home within the two year project period (which is approximately 2 years after closing of your initial purchase of the home), you agree to inform the buyer of your participation in the project, and to provide them with the contact information for us to encourage them to continue participation in the project. You agree to notify us if you intend to sell the home within the Project Period. In the event you wish to move out but still maintain ownership of the home and rent it out, you must require participation in the Project as a condition of your rental agreement. More information can be found in your Homeowner Agreement Successors or Renters (Section 18).
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