Frequently Asked Questions
A Smart Neighborhood is a community of homes, designed in partnership with Alabama Power, to give homeowners more control over their home and energy use by incorporating energy-efficient appliances, connected devices, innovative security systems and more home automation.
Visit the homepage of this site and click on the specific Smart Neighborhood you’re interested in to learn more. You can also find your Smart Neighborhood listed under our “Communities” tab.
No. Each home is built with Smart Neighborhood features, but they may differ in style and offerings based on the individual builder’s and/or community’s design plans.
Smart homes are all about convenience, and we want to make it as easy as possible for you to get set up. We will conduct a personal on-site orientation to help you set up your smart home and provide you with a guide that explains your smart home features. Additionally, you will be given online and phone support if you have questions about your smart home devices and appliances.
Vivint will repair or service any defective part of the Vivint system subject to the terms of the Vivint Service Plan. During the first 120 days, Vivint will replace any faulty or defective equipment at no cost. After the first 120 days, Vivint will continue to replace any faulty or defective equipment, but the homeowner may be subject to a service charge. The Service Plan remains in effect so long as the homeowner is receiving security monitoring services from Vivint.